Thank you for shopping with Top Model Beauty. We value your satisfaction and strive to provide high-quality beauty products. Please read our refund policy carefully before making a purchase.
Returns
You may request a return within 14 days of receiving your order if:
– The product is damaged or defective upon arrival.
– You received the wrong item.
– The item is unused, unopened, and in its original packaging.
For hygiene and safety reasons, we cannot accept returns for:
– Opened or used cosmetics and beauty products.
– Skincare or makeup products with broken seals.
– Gift cards or promotional items.
– Clearance or final sale items.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We will replace products that arrive damaged, defective, or incorrect at no additional cost. If you need an exchange, please contact our customer support within 48 hours of receiving your order.
Return Shipping
– If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
– For all other eligible returns, the customer is responsible for return shipping costs.
How to Request a Return
To request a return or refund, please contact us with:
– Your order number.
– A description of the issue.
– Clear photos of the product (if damaged or incorrect).
Our customer support team will provide further instructions.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact Top Model Beauty Customer Support.
Mob : +254(0)758049426 / +254(0)116881775
Email : verobeautyexpress@gmail.com
Need help?
Contact us at {verobeautyexpress@gmail.com} for questions related to refunds and returns.
